Episode 42 (daily podcast CZECH YOUR DAY) transcript included

THIS WEEK’S TOPIC: SHOPS/OBCHODY

THE TRANSCRIPT/HANDOUT IS DOWN BELOW

Today’s Special Episode

Today, we’re diving into an intriguing aspect of Czech culture—the nuances of dealing with purchases and warranties. Whether you’re new to the Czech Republic or preparing for the A2 exam, understanding these terms is not just good for passing the exam but essential for everyday life. Let’s get started!

Shopping and Payment Methods

Let’s say you’re buying something online. There are a few common payment methods you might encounter:

• NA DOBÍRKU (Cash on Delivery): When you’re unsure about a new online store, cash on delivery is a safe choice. You order the product, receive it, and pay when it arrives—no risk of paying for something that never shows up.
• PŘEVODEM (via Bank Transfer): Probably the most common method, often completed through a QR code or similar quick processes.
• PLATBA KARTOU (paying by card)
• Card or Digital Payments: You can also use methods like Apple Pay, Google Pay, or a standard credit/debit card.

Keep Your Invoice:

Whenever you receive a package, make sure to keep the invoice (FAKTURA) or the receipt (ÚČTENKA). This documentation is crucial if you need to file a complaint (REKLAMACE).

Understanding Warranty Periods

In the Czech Republic, most products come with a two-year warranty period (ZÁRUČNÍ DOBA). This period is not universal, as exceptions like digital products exist, but it covers a wide range of consumer goods.

Within this timeframe, if there’s an issue, like a defect (VADA), you can file a complaint with the shop using your invoice or receipt. By law, they have a 30-day window to resolve your complaint. This means they’ll let you know if they accept or deny your claim within this period: Reklamace musí být vyřízena do 30 dnů.

Understanding VAT

The price of products includes Value Added Tax (DPH). In the Czech Republic, VAT is typically 21%, though exceptions include a lower rate of 12%, and even 0% in cases like books.

• DPH je v České republice 21%, 12% nebo 0%.
• You may sometimes hear Czech people saying „dépéháčko“. That’s an informal way we use for VAT.